In a perfect world, customers will find exactly what they need, navigate effortlessly through your site, and breeze through a successful transaction, leaving their dollars and email address behind.
But it’s not a perfect world. Some of your customers will have questions, problems, and frustrations-and if you don’t address those in a timely manner, they could very well abandon your site. In fact, studies show that a whopping 62% of online shoppers leave before you even knew they arrived.
Track, capture & engage your visitors in real time to increase sales.
*Prices mentioned are inclusive of local taxes.
Live chat has emerged as a highly effective, engaging way to connect with customers at a critical point in the purchasing path.
Unlike slower, more static forms of support, such as email and FAQs, live chat allows you to “talk” online with customers in real time, providing immediate answers and solutions.
Visitors will stay longer, spend more, and come back more often – all because you made the effort to provide the help they needed, right when they needed it.
Create customer stickyness with every visit and chat interaction. Website chat can help you connect in real time.
In addition to the robust, business-boosting capabilities , Live Chat offers quick setup, the ability to search live chat transcripts, transfers to multiple operators, and much more.
As always, you’ll have the support of our customer service team, ready and able to address your questions and concerns—in real time, of course.
Try Informatix Live Chat at no cost or obligation. If you’re not absolutely delighted after the free trial period, you’re free to cancel the service at anytime.
What do you have to lose-besides higher sales and happier customers?
We’ll design all elements of your live chat service to reflect your company’s style, complete with your logo, colors, and preferred font style. The result is a seamless, professional appearance that’s fully integrated with your website’s design.
Chat sessions will be displayed in an unobtrusive overlay, not an annoying pop-up window to ensure that your live chat interface doesn’t distract from the shopping process.
Understand how visitors are interacting with your website in real time. Use that insight to trigger rule-based proactive chat conversations.
Automate the first-level engagement and gather the basic information your leads such as name, email address, etc. Chatbots can also perfectly index FAQ articles (inside the in-chat knowledge base) or other help guides, albeit in an interactive way. Our custom bot-builder, Zobot comes with the following capabilities:
Live Chat 15 Day Test Drive
You can’t improve what you don’t measure. Get daily and monthly reports delivered right into your inbox.
Understand how to improve your team’s sales conversations. Monitor chat conversations and provide instant feedback. Coach your team to be sales superheroes.
SalesIQ works well with leading CMS and e-commerce platforms.
Get a competitive edgeIn addition to a default invite image, any number of dynamic invites can be created against monitored sites. Each dynamic invite can have its own imagery and movement on properties.
This feature allows you to optimise special offers and is useful for invites that are related to products, services or sections of your site.
Website-visitor tracking is critical for targeted engagement of both new and returning visitors. You can access an insightful visitor list of ALL your visitors, prioritized on their score. Personalize your prospect engagement by analyzing their site behavior and pages of interest. Follow up effectively with nimble notes.
In addition to a default invite image, any number of dynamic invites can be created against monitored sites. Each dynamic invite can have its own imagery and movement on properties.
This feature allows you to optimise special offers and is useful for invites that are related to products, services or sections of your site.
From sales guidance to customer support, our live chat system works with you to improve customer satisfaction.
Live Chat 15 Day Test Drive
Manage, analyse and better support your customers & your Live Chat support team.
Real time automatic language translation built right into the SalesIQ platform.
Receive messages in any language but converse with prospects in their native language. Engage with a wider audience and cover markets spreads across the globe.
Set the standard for support with screen share. Assist customers with real-time solutions and guide them to use your products or to complete procedures.
Our chat bots can seamlessly transfer chats to the right people for further engagement based on data such as potential owner, chat history, and more. Data collected from the prospect is also transferred, so the assigned operator has all the context needed to continue the conversation.
Live Chat 15 Day Test DriveSalesIQ offers ‘add-ons’ for CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate with a multitude of business applications.
Add a live chat widget to your mobile app using Mobilisten-our live chat mobile software development kit (SDK), and use the SalesIQ mobile app to track and engage with visitors from anywhere.
